Student resources
What you need to know before, during and after your course: fees, refunds, your rights as a student, how to raise a concern, and our student policies and forms. Pool Safety Barrier Training is the trading name of The Centre of Vocational Excellence Pty Ltd, RTO 41251.
Fees and refunds
A summary of our Fees and Refunds Policy (VIC version). Pool Safety Barrier Training is subject to all relevant consumer protection law in Queensland and Victoria. Course fees are GST-free.
What your fee includes
- All the training and assessment required for the course
- Learning materials
- One set of certification documents: your certificate (testamur) and record of results, or a Statement of Attainment if you withdraw or partly complete. Re-issuing a copy costs $60.
Paying and confirming your place
- Your enrolment is processed when we receive your booking. Your place is confirmed when the full fee is paid, no later than 3 days before the course starts.
- Pay by bank transfer (EFT) using the Commonwealth Bank details on your tax invoice, or have your employer invoiced. We don't accept credit or debit cards.
- Money paid in advance is safeguarded and not used until your course starts.
- Classes have minimum and maximum numbers. If a class is full you'll be offered other dates or a full refund. If we can't deliver a course for any reason, you choose a full refund or the next available class.
Cancellations and refunds
- A full refund is given if we can't offer the course and no suitable alternative is available, if we refuse your enrolment, or if we can't deliver the course because of insufficient numbers or other unforeseen circumstances.
- If we cancel or discontinue a course after it has started, you're refunded pro rata for the part not delivered, or offered a transfer.
- Can't attend? Tell us in writing and we'll move you to our next available class.
- After a course starts, refunds aren't given for a change of mind, a change of employment or working hours, or retrenchment.
- Refunds are paid within 14 days of receiving your written notice, to the person or organisation that made the original payment. Apply with the Refund Application Form for your course: QLD 11067NAT form or VIC VBAISP2020 form.
Questions about whether you're eligible for a refund? Contact the CEO at info@cvepoolsafety.edu.au.
Refund application
To ask for a refund under the Fees and Refunds Policy, send us a completed Refund Application Form. Refunds are assessed on the services already provided to you and the costs we've incurred in providing them.
- 1
Download the form
Download the Refund Application Form (PDF) for your course: QLD 11067NAT or VIC VBAISP2020. It's also the last page of the QLD and VIC Fees and Refunds Policy.
- 2
Complete it
Add your details, course, the reason for your refund and the account name, BSB and account number for the refund. Sign the declaration that the information is true and complete, and attach any documents that support your request.
- 3
Email it to us
Send the form to info@cvepoolsafety.edu.au. Your email counts as written notice of cancellation.
- 4
We process your refund
Refunds are paid within 14 days of receiving your written notice, to the person or organisation that made the original payment.
Not sure if you're eligible? Read Cancellations and refunds or call 07 3180 3148 (QLD) / 03 7068 7899 (VIC).
Your rights and responsibilities
Our aim is for every student to have an equal opportunity to learn in a supportive environment. The Student Handbook and Students' Code of Conduct have the full detail.
Your rights
- High-quality training that recognises your learning style and needs
- Access to all our services regardless of background, gender, marital status, sexual preference, race, pregnancy, impairment, or religious or political affiliation
- Recognition of your prior learning and experience
- To know the learning outcomes and assessment tasks before the course starts
- To appeal for a review of an assessment result
- Fully qualified, competent trainers who assess your work fairly
- A safe, clean learning environment free of harassment and discrimination
- To be treated with dignity and fairness
- Ethical, open dealings and efficient handling of fees and refunds
- Privacy, confidentiality and secure storage of your records
Your responsibilities
- Understand and accept the enrolment conditions
- Give accurate details at enrolment and tell us of changes to your name, address or phone number in writing within 7 days
- Pay all fees and charges for your course
- Sign in and out, and attend regularly and punctually, sober and drug-free
- Don't cheat or plagiarise in your assessments
- Treat staff and other students with dignity and fairness
- Look after your own possessions and respect our property and equipment
- Report any harassment or injury to the CEO promptly
- Ask for help or clarification when you need it
Recognition of prior learning (RPL)
RPL assesses competence you already have from previous training, work or life experience, so you aren't asked to repeat what you can already demonstrate. A qualified assessor conducts it. Ask us before your course.
Credit for prior studies
If you've already been assessed as competent in an equivalent unit, present the original certificate (or a certified copy) with your enrolment. We verify it with the issuing organisation and tell you the outcome.
Training guarantee
Once you've started your course, we'll provide the training and assessment you need to complete it. If our agreed services change, we'll tell you in writing as soon as practicable.
Conduct and academic integrity
Cheating or plagiarism results in a Not Yet Competent result for that unit and a formal warning; a second breach means leaving the course without a refund. See the Academic Misconduct and Plagiarism Policy and Student Disciplinary Policy.
Complaints and appeals
If something isn't right with your training, an assessment result or how you've been treated, you have the right to raise it, formally or in writing, without prejudice or fear of reprisal. Complaints are handled confidentially and fairly, in line with natural justice. Full detail: Complaints and Appeals Policy.
- 1Talk to the person, then your trainerTry to resolve it by talking first. Bring it to your trainer's attention within 7 days of the issue.
- 2Put it in writingUse the Complaint Form or Appeal Form: what happened, steps taken so far, the outcome you want, and whether you wish to present your case formally. We acknowledge it in writing.
- 3Take it to the CEONot resolved within 7 days? The CEO (or a management representative) starts on it within 48 hours of your written notice and responds within 7 days.
- 4Independent reviewStill unresolved? We arrange an independent external person, at no cost to you, and you can present your case. Everyone receives the outcome and reasons in writing, usually within 14 days.
Appeals against assessment results
You can appeal any result on your student record using the same steps. Your appeal can be reviewed internally by another suitable person, such as another trainer, or externally by a mutually agreed independent RTO, at no cost to you. See the assessment appeals flowchart. If a complaint or appeal needs more than 60 calendar days, we'll tell you why in writing and keep you updated.
If you're still not satisfied
- QLD (11067NAT): National Training Complaints Hotline 13 38 73, or the Australian Skills Quality Authority (asqa.gov.au). Licensing questions: QBCC (qbcc.qld.gov.au).
- VIC (VBAISP2020): Consumer Affairs Victoria (consumer.vic.gov.au).
- Privacy complaints: Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992).
Privacy
How we handle the personal information you give us when you enquire, book or train with us. We comply with the Australian Privacy Principles in the Privacy Act 1988. Read our full Privacy Policy.
What we collect. Your contact details and enquiry. When you book: your name, date of birth, contact details and address, course date and payment method, a copy of your identity document, your signature, and (only with your consent) whether you have a disability or condition so we can support you. For the Queensland course we also collect your USI. If you apply for a refund, we collect the bank details you give us for it.
Why. To answer enquiries, process your enrolment and invoices, deliver training and assessment, issue your certificate, support you, and meet our obligations as a registered training organisation.
Who we share it with. Only where necessary. For the nationally recognised Queensland course, that includes reporting to the National Centre for Vocational Education Research (NCVER) under AVETMISS, the Australian Skills Quality Authority (ASQA), and the USI Registrar. We also use service providers for student records, website hosting, email and analytics. We don't sell your information.
Your results. Your trainer gives you your assessment results. They're never discussed over the phone, or given to anyone else without your permission.
How long we keep it. Completed assessments for 2 years after your result is recorded; records of qualifications and statements of attainment for 30 years, as required for RTOs.
Access and correction. You can ask to see your student file or the information we hold about you, and ask us to correct it. Arrange a time with your trainer or the CEO, or email info@cvepoolsafety.edu.au. We usually respond within 30 days.
Support and access
We don't discriminate on any ground, and we welcome students from diverse backgrounds. Tell us what you need, preferably before your course starts, and we'll do our best to help. Anything you tell us stays confidential and is used only to support you.
Language, literacy and learning
After you book, you'll complete a short pre-enrolment assessment (reading, writing, maths and computer skills, about 20 minutes). If you'd like help with reading, writing or learning, let us know so your trainer can plan for it.
Disability and access
Tell us about any mobility, vision, hearing or other needs so we can cater for them. If we don't know about a condition that affects your learning, we can't help when the need arises. Contact us to discuss venue access.
Flexible assessment
Flexible forms of assessment are available in proven extenuating circumstances. Apply in writing to the CEO with the details; we'll let you know the outcome in writing. Medical certificates for a missed assessment go to the CEO.
Contact
QLD 07 3180 3148 · VIC 03 7068 7899
info@cvepoolsafety.edu.au
Get in touch
We're here to help with any question about your course, fees or our policies. We reply within one business day.
QLD 07 3180 3148 · VIC 03 7068 7899 · info@cvepoolsafety.edu.au